Technical Updates on Learning Technologies at CSU, Chico

Blackboard Collaborate Host Server Maintenance 04/26/2014 7PM – 3AM

April 18th, 2014

Blackboard Collaborate will be performing maintenance during the regularly scheduled maintenance window on Saturday, April 26th, 2014 from 7pm-3am.

During the upcoming maintenance, Blackboard Collaborate  services will be intermittently unavailable.

New Features

Updated support for the Blackboard Collaborate Launcher.

Resolved Issues

  • Chrome users on Mac OS X 10.8.5 and 10.9 will no longer have issues joining sessions.
  • Customers whose data was migrated to US-SAS (the Virginia Data Center) will no longer experience issues related to the changes in timezone.
  • Blackboard Learn Building Block customers whose data is now hosted on US-SAS (the Virginia Data Center) will no longer experience issues with PINs for Integrated Telephony.
  • Mac users launching sessions from guest links will no longer experience issues downloading the Blackboard Collaborate Launcher.
  • Updates were made to instructions on the Get Required Software page to improve the user experience.
  • Customers will no longer experience issues with converted recordings being inappropriately auto-deleted.

** Complete ** Bb Learn & Vista Maintenance – Thursday 04/17/2014 5am – 8am

April 11th, 2014

Blackboard Learn and Blackboard Vista will be down for maintenance from 5am to 8am  on Thursday April 17th, 2014. During this window faculty and students will not be able to access Blackboard Learn and Blackboard Vista. It is possible that the maintenance will be completed before the 8am deadline. If we complete the work early, we will update this announcement.

The following items are planned for this maintenance window:

1. Apply kernel patches to Blackboard Learn and Blackboard Vista.

Faculty access to Vista will be permanently removed on Friday, June 6th, 2014.

April 7th, 2014

Faculty who still have content in Vista can continue to migrate it to Bb Learn using the “Migrate from Vista” tab in Bb Learn until end of business day on Thursday, June 5th.

Vista was fully replaced by Bb Learn in fall 2012.  Blackboard no longer supports Vista and it must be decommissioned as there are significant security issues and expenses associated with maintaining unsupported software.

Read more on the TLP blog.

Blackboard Collaborate Host Server Maintenance 04/12/2014 7PM – 3AM

April 4th, 2014

Blackboard Collaborate will be performing maintenance during the regularly scheduled maintenance window on Saturday, April 12, 2014 from 7pm-3am.

During the upcoming maintenance, Blackboard Collaborate  services will be intermittently unavailable.

**Complete**Bb Learn Maintenance – Thursday 4/3/2014 5AM-8AM

April 4th, 2014

Blackboard Learn will be down for maintenance from 5am to 8am  on Thursday April 10th, 2014. During this window faculty and students will not be able to access Blackboard Learn. It is possible that the maintenance will be completed before the 8am deadline. If we complete the work early, we will update this announcement.

Completed at 5:35 AM.

The following items are planned for this maintenance window:

1.Install Content Editor B2 update

2.Install Group Manager B2 update

3.Restart Blackboard Learn.

Complete – Bb Learn Maintenance – Thursday 4/3/2014 5AM-8AM

April 1st, 2014

Maintenance was completed @5:56 AM.

Blackboard Learn will be down for maintenance from 5am to 8am  on Thursday April 3rd, 2014. During this window faculty and students will not be able to access Blackboard Learn. It is possible that the maintenance will be completed before the 10am deadline. If we complete the work early, we will update this announcement.

The following items are planned for this maintenance window:

1. Restart Blackboard Learn.

Complete: *Extended* Spring Break Bb Learn & Vista Maintenance – Thursday 03/20/2014 6am – 10am

March 11th, 2014

Maintenance was completed on both Vista & Learn at 10AM.

Blackboard Learn and Blackboard Vista will be down for maintenance from 6am to 10am  on Thursday March 20th, 2014. During this window faculty and students will not be able to access Blackboard Learn and Blackboard Vista. It is possible that the maintenance will be completed before the 10am deadline. If we complete the work early, we will update this announcement.

The following items are planned for this maintenance window:

1. Apply kernel patches to Blackboard Vista.
2. Apply kernel patches to Blackboard Learn.
3. Apply kernel patches to the database server.
4. Run a disk check on the database server’s disk.

**Complete** BbLearn Maintenance – Thursday 03/13/2014 5am – 8am

March 7th, 2014

Blackboard Learn will be down for maintenance from 5am to 8am on Thursday March 13th, 2014.  During this window faculty and students will not be able to access Blackboard Learn.  It is possible that the maintenance will be completed before the 8am deadline.  If we complete the work early, we will update this post.

The following items are planned for this maintenance window:

1) Reset Lucene Indexing

Completed**Emergency BbLearn Maintenance – Saturday 03/01/2014 5am – 6am

February 28th, 2014

Blackboard Learn  will be down for maintenance from 5am to 6am on Saturday March 1, 2014.  During this window faculty and students will not be able to access Blackboard Learn.

This restart is occurring to fix the faculty access to Discussions Boards. Students are not affected.

Update: Restart completed, however it did not fix the Discussion board issue for Faculty access. Continued investigation.

More info about this on TLP Blog.

** Complete **BbLearn Maintenance – Thursday 03/06/2014 5am – 8am

February 28th, 2014

Blackboard Learn  will be down for maintenance from 5am to 8am on Thursday March 6th, 2014.  During this window faculty and students will not be able to access Blackboard Learn. It is possible that the maintenance will be completed before the 8am deadline.

Completed at 5:50 am. Discussion board issue fixed.

The following items are planned for this maintenance window:
1. Remove BB Stats B2.
2. Install new SSL certificates.
3. Deploy a fix for Discussion Board issue