Institutional Knowledge

Word of the Week: Vista

Second week of school and students need to find there course information online. I imagine it will be the insightful analysis that keeps you coming back each week to IK

Word of the Week is a new feature to IK that will highlight the most popular query from our Campus Search site from the previous week. The inaugural word of the week, coming during the first week of the semester, is: Map

Not much of a surprise. New students + New Campus == No clue where to go

We’ve been tinkering with the campus search interface. Recently, we added a list of popular search terms from the previous day. It’s like a daily Zeitgeist right on the search page! Brilliant! Would something like this be helpful? Test out the new interface and let us know what you think! Go Search!

Top 5 Queries

1. Transcripts
2. Academic Calendar
3. Housing
4. Summer Orientation
5. Financial Aid

July was a very similar month to June. They were so similiar infact that the query terms were the same, just in a different order.

Top 5 Queries

1. Summer Orientation
2. Housing
3. Transcripts
4. Academic Calendar
5. Financial Aid

June can be characterized as a month where the main users of the CSUC website were incoming freshman. Orientation, housing, and financial aid are all terms that are currently relevant to new students.

In fact, one of the few signs of non-freshman activity was the search for transcripts that were made available mid-June as grades were posted from the spring semester.

Another interesting term which didn’t crack the Top 5 but was a solid 7th was SB 569 which is a Senate Bill that deals with privacy of information. In specific, the Alumni Association was offering alumni a way to decline special offers from insurance or credit card companies.